Passport services

Here you can find our practical cases of passport services, registrations and notifications.
A British citizen arrived in Kazakhstan at the invitation of our client. The day before his return flight, he lost his passport. After an unsuccessful search, the client asked us to contribute the restoration of the passport.

First, we immediately contacted the British Embassy in Astana and reported the incident, since the foreigner was a national of this country.

Then the WPK officer accompanied the foreigner to the Central Internal Affairs Directorate and assisted to fill out and submit a statement for the passport loss. A certificate of confirmation of the passport loss received on the same day at the Central Internal Affairs Directorate was sent by express mail to the British Embassy in Astana.

The next morning the embassy officers prepared and issued a temporary passport to the British ("Emergency passport").

Our employee promptly drafted and sent a petition letter to the Migration Police Department to receive an exit visa for a foreigner. An Emergency passport and a certificate from the Central Internal Affairs Directorate were attached to the letter. On this basis, a foreigner as a person who lost a passport in the territory of the Republic of Kazakhstan was issued a B15 visa.

On this exit visa, a foreign citizen was able to safely leave Kazakhstan and return home.

WPK tips
Thus, if you are a foreign citizen and have lost your passport during your stay in Kazakhstan, do not panic - you will be able to leave after receiving an exit B15 visa.

What do you need for this?
  1. Contact the embassy of your country to notify about the incident and to apply for the Emergency passport. (In some cases, embassies issue to their compatriots a return certificate or other travel document.)
  2. Apply to the CIAD with a statement about the passport loss and get a certificate confirming the application.
  3. Prepare a petition from the inviting company for issue the exit B15 visa in connection with the passport loss.
  4. Send the petition to the Migration Police Department, attaching the Emergency passport and the certificate from the Central Internal Affairs Directorate therein.
You can also contact our consultants and entrust all the efforts associated with the restoration of a passport and an exit visa for you and your family members. Please, do not hesitate to contact us.
It happens that a foreigner who is in Kazakhstan is required to replace the existing passport with a new one. In our practice, there were similar appeals from citizens of India, Great Britain and the USA. There are several reasons for this:
  • passport expires
  • no free pages in the current document
  • passport or individual pages in it are damaged (for example, by a washing machine)

What to do in this situation?

1. It is required to contact the embassy of the country of the citizenship.
At the embassy, it is required to find out a detailed list of documents for replacing a passport by a new one, the deadline for submitting an application and its consideration.

2. Diplomatic embassies of foreign countries in Kazakhstan are located in two cities - in Astana and Almaty. Therefore, it would not be superfluous to immediately specify, whether the presence of the applicant is necessary. Some embassies require the personal presence of their citizens, others practice working with a trustee.

Therefore, in the first case, we recommend that you plan your trip in advance, if you stay or work in another region of Kazakhstan. In the second case, it is required to determine the person who will represent your interests in the embassy, and issue a corresponding power of attorney in advance.

You can also assign these questions to professional migration consultants, who will prepare all the attached documents and accompany you at the embassy or represent your interests under the power of attorney.

3. To submit and review the application, it is required to complete all the forms and submit them to the embassy. When receiving documents, it is required also to submit the original of a valid passport. After reviewing the embassy officer will return it.

4. The term of consideration and registration of a new passport is on average 20 calendar days and varies depending on the place of registration of the old passport.

5. When the passport is ready, you or your authorized person will need to return to the embassy. Upon receipt, it is required to re-submit the old passport, which in some cases is canceled, but returned to the owner along with the new passport.

WPK recommendation.

After receiving a new passport, immediately notify the company in which you work in Kazakhstan. Remember, as the receiving party, the company is responsible for your stay in the country. Including, for the correct indication of passport data when renewing your work permit, visa, registration at the migration police office.
Temporary residence permit (TRP) is a document issued to foreigners or stateless persons who temporarily stay in the Republic of Kazakhstan.

TRP is issued for the following purposes of stay in the Republic of Kazakhstan: family reunion, work, study, treatment, missionaries, business immigrant.

Who must obtain TRP?
- citizens of the CIS countries who plan to stay in Kazakhstan more than 30 calendar days.
- citizens of the EEU countries (Russia, Armenia, Belarus, Kyrgyzstan) and citizens of the countries with a different order of stay who plan to stay in Kazakhstan more than 90 calendar days.

What is the process of TRP issuance?
For TRP obtainment the inviting party must apply to the migration service with an application form (you may download the application form here).

Along with the completed application form it is required to provide the passport original with its copy and the document confirming the purpose of stay. For example, in case of work purpose it is required to provide work permit, for the citizens of the EEU countries – labour or civil law contract.

When accompanied by a spouse and children over the age of 16, they are also required to obtain temporary residence permit, providing their passports with copies, marriage certificate copy for the spouse and birth certificate copy for the child.

Processing time for TRP issuance is one business day.

When it is required to apply for TRP?
The inviting party must obtain TRP within the following period:
- for the citizen of the CIS countries within 30 calendar days from the date of arrival in the Republic of Kazakhstan
- for the citizen of the EEU countries and a country with a different order of stay within 90 calendar days from the date of arrival in the Republic of Kazakhstan

It is required to obtain TRP at each entry of a foreigner to Kazakhstan. When a foreign citizen leaves the territory of Kazakhstan, temporary residence permit ceases to be valid.

Kazakhstan visas holders as well as children under 16 years old are exempt from obtaining TRP.

What is the validity period of temporary residence permit?
TRP is issued for up to one calendar year.

What are the consequences in case of untimely obtainment of TRP?
The inviting party and the foreigner are brought to administrative responsibility under Articles 517 and 518 of the Administrative Offences Code.

If you have any further questions, order a paid online consultation
How can we help you?
If you need a service or have any questions, please contact us.

We work Mn-Fr from 9:00 till 18:00 (lunch 13:00-14:00).
Please call during working hours.
Ansar BC, 5th floor,
43, Syganak str.
010000, Kazakhstan
Location 2gis

Zhazira Tynarbay
Head of the office
tel.: +7 (701) 647-66-38
Kadam Invest BC, 9th floor
150, Bogenbai batyr str.
050012, Kazakhstan
Location 2gis

Anel Saulen
Head of the office
Tel.: +7 (771) 786-80-25
Isker BC, 7th floor
23, Kulmanov str.
060011, Kazakhstan
Location 2gis

Aisana Akimbayeva
Head of the office
Tel.: +7 (701) 951-27-69
How can we help you?
If you need a service or have any questions, please contact us.
We work from Monday till Friday from 9:00 till 18:00 (lunch 13:00-14:00)